Store Policies
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped UPS.
Damaged Shipments.We use UPS for shipping. All shipments are insured. Damaged shipments from handling must be claimed with UPS. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call UPS to return and inspect the damage and file a claim. We are not responsible for damage caused by UPS.
Manufacturers Defects. If a product appears to have a manufacture’s defect,contact us through our contact page. Do not return products to us without first contacting us to receive instructions. No packages will be accepted without authorization from us.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@bcfgardenspot.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise.Must ship using UPS If returning item damaged in transit. If returning an item for other reason you may ship by mail, we suggest you insure your return. We can not be held liable for return merchandise that does not reach our return department.
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